The era of satisfying customers is coming to an end and a new era of delighting customers has begun in the current competitive market environment. In order to cater to this new dimension in the market, the corporate sector needs to pay attention and focus and offer customized service above industry norms to their clients.

In this process of winning hearts of customers, it is of prime importance that all concerned in every tier from top to bottom have a common goal and an objective of delighting customers at every given opportunity and make every endeavor to achieve such objectives.

The objective of this program is to develop service mind set and develop necessary customer care skills to make their customers delight.